These Terms and Conditions (“T&C”) govern the use of the Services (“Service”) provided by TAPIR SOLUTION SDN. BHD. (“TSSB”). By using our services, you agree to comply with all these terms and conditions. If you have any objection to these terms and conditions, you must not continue to use our services.

TSSB may, in its sole discretion, change or modify these T&C from time to time, with or without prior notice to all users.

Definition

  • TumpangBeli, we, us, our = TSSB services
  • Warehouse = TumpangBeli China Collection point
  • Collect = TumpangBeli China Collect service
  • Delivery = Third party Delivery services (Point-to-Point, Point-to-Door, Door-to-Point, Door-to-Door)
  • Partner = TumpangBeli Points and other courier aggregator services
  • AWB = Consignment Note/Air waybill
  • Customer(s), you = The individual to use TumpangBeli services
  • Consignee, recipient = The individual to receive the parcel

Assess to Our Website
TumpangBeli owns the copyright and all other intellectual property rights of this website. You are granted to limited use of our assets subjected to the guideline provided. You are prohibited from commercializing, reselling, distributing, adapting, printing and publishing any information without our written permission.

TumpangBeli has created privacy policy in order to demonstrate our firm commitment to privacy in compliance with the law in Malaysia. By assessing to our website, you are opted to provide us information including, but not limited to Personal Information, Account Login Information, Geographical information, Payment Information, Website Browsing Information and Other Related Information.

However, we DO NOT sell, share or transfer any of your personal information to anyone else.

For more information, please refer to our privacy policy.

Our Operation
TumpangBeli offers Purchasing Services, China Collect and Malaysia Delivery to our customers.

Our Warehouse service cover China only. We operate on Monday to Friday, from 9.00am to 6.00pm, excluding Public Holiday (subjected to respective states). Our China-Malaysia sea freight delivery takes 10 to 20 business days and air freight delivery takes 3 to 10 business days to reach the recipient.

Customers may contact us through live chat or email during operation hours for customer service.

Parcel Delivery
TumpangBeli delivery charges base on third party logistics company charges. please refer the list price, AIR Freight or SEA Freight

Parcel Missed Collection
If the warehouse collection does not happen or was not given within the time slot allocated, it is the customer’s responsibility to inform delivery parties in China of a failed or partial collection.

Parcel Missed Delivery
If the consignee is not at the delivery address during delivery, our agent delivery driver or rider may leave a calling card at the doorstep requesting for manual collection. Otherwise, the consignment may be returned to the hub.

It is the obligation of customers to notify TumpangBeli of a failed or missed parcel delivery. We will then endeavor to rearrange another delivery reattempt which is convenient for the customer.

Logistics company prohibited Items
Please refer to Logistics company delivery Prohibited Items

Damage / Loss
Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage and loss.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

All lost and damaged parcels have to be reported within 7 days. Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

It takes 15 business days to complete a TumpangBeli parcel claim. If we are unable to locate your items, then we will declare the parcels as lost and we will reimburse you.

Third Party Logistics
TumpangBeli collaborate with a partnered logistic company to provide delivery services at all areas. TumpangBeli won’t provide any delivery services.

TumpangBeli are only providing purchasing services and all parcel will be pass to third party for arrange shipment.

Regarding all claiming for below, please refer to the third party logistics company:

  • Parcel Missed Delivery
  • Parcel Late Delivery
  • Prohibited items
  • Damage / Loss during delivery

For the claiming term & condition, please refer to the Logistics company official website regarding claiming.

TumpangBeli willing to help all our customer to deal with the third party logistics regarding the claiming.

TumpangBeli Collect
This service does not provide delivery service and is not liable for any parcel lost during the delivery process.

Our Liability
TumpangBeli’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to TumpangBeli attention before or after acceptance of the Shipment. TumpangBeli will doing the claiming on behalf our customer. The results on the claiming is out of TumpangBeli responsibilities.

We are not liable for all posting of breakable fragile items (glass, earthenware, porcelain, ceramics, crockery, sanitary ware and the like). You may do so at your own discretion.

Liability Continued
Each individual is only allowed to have ONE personal and/or ONE company account with TumpangBeli. Shipments with duplicated accounts will be cancelled and the account will be suspended without prior notice.

TumpangBeli strictly prohibits unauthorized reseller from reselling any form of TumpangBeli services. TumpangBeli reserves the right to terminate, suspend, or otherwise limit unauthorised reseller or its customers’ access to TumpangBeli without refund the remaining credit balance. TumpangBeli shall have no obligation to maintain any messages or other content in suspended, restricted, or terminated accounts, or forward any unread or unsent messages to unauthorised reseller, a customer, a user, or any other party.

The person placing the order is responsible for the information entered. TumpangBeli will not be held responsible for wrong information that is entered and no refunds will be given in this instance.

You are pre-paying for the postage charges and TumpangBeli applies these charges on your behalf to our account. We are not liable for any customs charges that may arise.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with TumpangBeli.

Loss or damage under the following conditions will not be covered:

  • Act of God
  • Consequences of war
  • Insufficient packaging / Incorrect labelling
  • Prohibited contents
  • TumpangBeli will deal with the person who placed the order only.


Liability is limited to the cost of sending the item only and to the insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Applicable Law
These Terms shall be construed in accordance with the laws of the Federal Constitution of Malaysia.

Home Custom Custom Custom